Key Responsibilities

• Drive a high-performing, customer-focused environment through the leadership and development of multidisciplinary HR Operations teams.
• Ensure a seamless employee experience by overseeing HR operations across the full employee lifecycle.
• Act as a senior escalation point for complex employee relations matters while overseeing day-to-day HR administration activities.
• Maintain responsibility for HR systems governance, performance, development and data integrity across the organisation.
• Enhance operational efficiency and user experience by leading HR technology and systems transformation initiatives.
• Provide actionable workforce insights through the delivery of analytics, dashboards and management reporting.
• Identify opportunities to streamline processes through automation, standardisation and the adoption of emerging technologies, including AI.
• Drive service excellence by implementing and monitoring KPIs, SLAs and performance standards.
• Maintain compliance with employment legislation, internal policies and data protection regulations.
• Partner closely with stakeholders across HR, Finance, IT and the wider business to ensure alignment with strategic objectives.
• Support continuous improvement through effective process documentation, knowledge sharing and capability building within the team.
• Occasional travel to operational sites and office locations as required.

About You

• A commercially minded professional with excellent stakeholder management and influencing skills.
• Extensive experience leading HR Operations, Shared Services, and People Services functions in complex organisations.
• Recognised for successfully delivering HR systems transformation, optimisation, and data governance initiatives.
• Skilled in people analytics, translating data into clear, actionable business insights.
• Experienced in implementing automation, digital solutions, and emerging technologies, including AI-enabled tools.
• Proven ability to lead, develop, and inspire diverse HR teams.
• Well-versed in employee relations and employment legislation.
• Driven by a passion for service excellence, efficiency, and continuous improvement.
• A proactive and resilient problem-solver, capable of balancing strategic thinking with effective operational delivery.

What's on Offer

• Opportunity to lead a critical HR Operations function within a large, well-established organisation.
• Exposure to strategic transformation and technology-led change programmes.
• Collaborative leadership team and strong focus on innovation.
• Competitive salary, benefits package and career development opportunities.

To apply or learn more, please send your CV to [email protected], quoting reference PR/010498, or apply directly via the advert.