We’re looking for a commercially minded HR Business Partner to join a fast-paced organisation in Leeds on a 12-month fixed-term contract.
This is a hands-on, operationally focused HRBP role, ideal for someone who thrives in a fast-paced environment, enjoys building strong relationships with stakeholders and takes a proactive approach to employee relations.
You’ll partner closely with managers across the business, providing pragmatic HR advice, managing complex and high-volume ER cases, and helping leaders build confidence and capability in handling people matters. The focus is on being visible, solutions-driven and commercially aware, balancing employee experience with business needs.
Experience in a contact centre, call centre or similarly fast-paced, high-volume environment would be particularly valuable.
- Partner with operational leaders and managers to deliver effective, commercially focused HR support.
- Manage a high volume of employee relations cases, including disciplinary, grievance, performance, absence and capability matters.
- Take a proactive approach to ER, identifying trends, addressing issues early and reducing the risk of escalation.
- Build strong, trusted relationships with stakeholders, influencing and coaching managers to improve their people management skills.
- Support managers in making confident, consistent and commercially sound people decisions.
- Use HR data and ER trends to identify recurring issues and recommend practical solutions.
- Drive consistency in the application of HR policies, processes and employment legislation.
- Contribute to a positive employee experience while supporting operational performance and business objectives.
- Experience in an HR Business Partner, HR/ER Advisor or similar operational HR role.
- Strong employee relations experience, with the ability to manage a high volume of cases effectively.
- Experience working in a call centre, contact centre, customer service operation or another fast-paced, people-intensive environment.
- Excellent relationship-building and stakeholder management skills.
- A proactive, solutions-focused approach, with the confidence to challenge and influence when needed.
- Strong commercial awareness and the ability to balance people considerations with operational requirements.
- The ability to coach managers, build capability and support them in taking ownership of people issues.
Key Responsibilities
Skills/Experience
You’ll be a credible and resilient HR professional who is comfortable operating at pace and managing competing priorities. You’ll enjoy working closely with the business, building relationships and finding practical solutions to people challenges.
You’ll ideally bring:
This is a 12-month FTC based in Leeds, offering c£50,000 - £55,000 per annum.
If you are interested in this role please apply now!
